Be part of the conversation
Give your community a thoughtful reply.
A good social presence includes listening, joining in and being useful. Get help with genuine replies, relevant comments and thoughtful sharing so your business can build relationships beyond its own posts.
Ad spend, software and other third-party costs are separate where needed. Scope agreed together, before the agreement and the start of work.
Make space for real conversations with customers and your wider community.
Here’s the useful part
What we’ll
help you do.
Make space for real conversations with customers and your wider community.
Community participation shaped around your business voice and agreed topics.
Relevant replies, proactive comments and strategic sharing with context behind each interaction.
A clear handoff for questions or sensitive situations that need your decision.
Made to fit your business
A clear start.
Less back-and-forth.
Start with a conversation about your goals and what is already in place. We'll agree the scope and access plan, sign a separate contract, then arrange the inputs needed to begin.
What we’ll need from you
- The profiles and communities where your customers and useful business connections spend time.
- Your tone, common questions, approved answers and subjects that need your input.
- A business contact for customer issues that cannot be resolved through an approved reply.
You keep control of your accounts and approved deliverables. We’ll agree access and approvals together. Required inputs and appropriate access come before the agreed service and billing start. Please leave passwords and sensitive information out of your inquiry.
Before we agree the work
Small print,
in plain sight.
We confirm these details together before signing an agreement. The $400 price is public; the specific work belongs in your agreement.
Scope to confirm
- Confirm the platforms, current message volume and kinds of engagement that fit the service.
- Agree the cadence, coverage hours, response expectations and escalation process.
- Set boundaries for private messages, complaints and customer support before the service starts.
The included work is listed above. Details marked for confirmation will be settled in your agreement before work begins.
Costs outside the $400 fee
The service is $400 per month. Paid promotion and any agreed client-owned social management software are separate. Extra costs must be disclosed and agreed in advance.
A few good questions.
Is this just liking a few posts?
No. The service is about genuine participation: reading the context, contributing a useful comment, answering an appropriate question or sharing something relevant. The exact activity and cadence are agreed for your community.
Does this replace customer service?
No. Refunds, order problems and sensitive complaints stay with your designated business contact. Coverage and response expectations are agreed before you start; this is not a promise of constant availability or instant replies.
Can I choose just this service?
Yes. It is $400 per month under its own month-to-month agreement. Choose the work you need, and end one service independently of the others. Your agreement will explain notice, the final service date and refund terms before you start.
Will I need to make time for regular meetings?
Start with a call to confirm the service, scope and account access. We agree how to stay in touch, using written updates and clear approval requests where useful. We ask for your input when facts, decisions or access need your attention.
Who owns the accounts and finished work?
You keep ownership of your business accounts and paid deliverables. You grant the access needed for the work and can remove it when the service ends. Third-party assets and software remain subject to their own licenses.
Am I committing to a package of services?
No. Each service is separately contracted for $400. Pick the work you need. Monthly services are month-to-month, and one-time projects have their own billing terms. We agree scope, third-party costs, required inputs and account access before work starts. Sending an inquiry does not start a subscription or authorize a charge.
Another useful
next step.
Add another service only when it makes sense. Each has its own agreement.